Q. How do purchase my order on the site?
To order your purchase :
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
*Trees and Sun Outdoor only offers Bank Transfer*
Online Bank Transfer/ Offline Bank Transfer
Bank : HONG LEONG BANK BERHAD
Bank Account : 2930 0035 082
Account Name : TREES AND SUN ENTERPRISE
After you made the payment, please send us the payment details of :
1. Banking Receipt
2. Your Order No.
1. Bank Name :
2. Banking Date :
3. Banking Time :
4. Banking Reference No :
5. Total ammount you have paid :
6. Your Order No :
You may scan and email us the above info to Email Address : [email protected]
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
No. Order that have been made cannot be cancel. However, it is exchangeable for others product. Please refer to our Exchange Policy.
Please send an email to us at [email protected] with the message title “Request to Exchange order” in order to inform us about the exchange order.
Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.
Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 5 Working Days depending on your region (Not including weekend and Public Holiday)
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] for us to clear your doubts.